Master Services Agreement

Master Services Agreement: Streamline Your Business Relationships

A Master Services Agreement (MSA) is a comprehensive contract that defines the relationship between a business and its customers, particularly when the business offers multiple types of services. This document establishes the terms and conditions governing various aspects of the relationship, including pricing, scope of services, confidentiality, liability, indemnity, intellectual property, and invoicing. This MSA is especially useful for digital agencies and consultancies that provide access to proprietary software, as it includes options to license that software.

Benefits of a Master Services Agreement

  1. Streamlined Contract Management: With an MSA in place, you can quickly and easily execute additional contracts for individual projects, without needing to renegotiate the terms each time. This saves time and resources, and fosters a smoother working relationship with your clients.
  2. Clear Expectations: By outlining the terms and conditions for multiple services in a single agreement, an MSA helps establish clear expectations for both parties. This reduces the likelihood of misunderstandings and disputes, and enhances the overall client experience.
  3. Flexible and Adaptable: An MSA is designed to accommodate various types of services and projects. It can be easily adapted to cover new services or expanded scope, making it a versatile tool for growing businesses.
  4. Licensing Proprietary Software: An MSA is particularly beneficial for digital agencies and consultancies that offer proprietary software. It includes provisions for licensing that software, ensuring the necessary protections and rights are in place for both parties.
  5. Protecting Your Business Interests: With provisions covering confidentiality, liability, indemnity, and intellectual property, an MSA helps safeguard your business interests and assets throughout the client relationship.

When to Talk to a Lawyer or Get a Quote

While our Master Services Agreement templates provide a strong foundation for businesses offering multiple services, there may be situations where additional guidance is necessary. You should Talk to a Lawyer or Get a Quote if you:

  1. Require advice on the specifics of your Master Services Agreement.
  2. Need assistance tailoring the MSA to your unique business needs.
  3. Encounter complex or unique circumstances that require specialised legal expertise.

We recommend consulting a lawyer (such as Attune Legal) if you need help creating a Master Services Agreement or adapting it to your business needs. This will ensure that your agreement accurately reflects your services and protects your interests while complying with the law.

Tailoring is when a lawyer customizes an automated legal document to meet your specific needs. This process starts with a consultation, after which you will complete a form to generate the initial draft of the document (if you haven’t already generated a DIY legal document). The lawyer will amend the document in line with what was discussed during the consultation, then send it to you for review. Once all reviews are complete the document will be finalised for use, or eSigning (if applicable).

A review is when you send feedback to the lawyer on a tailored document, and they make changes or respond to your comments. Feedback should be made by commenting directly within the document. Tailoring includes two reviews as standard. This is usually more than sufficient. Additional reviews may be charged separately if needed, so it is recommend you thoroughly check and comment on the document before returning it to the lawyer.

eSigning is when a document is executed by collecting an electronic signature from a party to make it legally binding, instead of printing and signing on paper. This is achieved by using a third-party service such as HelloSign that will send a link to the email of each party required to sign the document. The recipient will then follow the link and sign the document using their computer or mobile device. The system will record when they viewed and signed the document as well as from which IP Address. We recommend all our documents be signed electronically, and will manage the process for each tailored document with which eSigning is included.

Mode.law offers document automation services in addition to our tailoring services. If a tailored document is intended to be used repeatedly, mode.law can create a reusable form within your mode.law account. The form can be used to generate new documents based on your tailored template. The form will complete the main variable information that will differ such as (for example) new counter parties, purchase orders or statements of work. This speeds up your business processes, and makes things efficient to tailor when you need a few additional changes. Fees for document automation can be quoted during a consultation.